At LULURE, we maintain the highest standards of hygiene and safety to provide our customers with exceptional service. Due to the intimate nature of our products (lingerie and adult toys), our return policy is strictly governed by health and safety regulations.
1. 30-Day Return Window
We offer a 30-day return policy. You have 30 days after receiving your item to request a return. To be eligible, the item must remain in the exact condition you received it.
2. Hygiene & Safety Restrictions (Strictly Enforced)
For the health and safety of all our customers, we do not accept returns for items that have been opened or used.
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Adult Toys: Must be returned in their original, factory-sealed packaging. If the shrink-wrap, security seal, or box has been opened, tempered with, or broken, the item is non-returnable and non-refundable.
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Lingerie & Apparel: Must be unworn, unwashed, and in original condition with all tags and hygiene liners intact. Any item showing signs of wear, scent (perfume/detergent), or bodily fluids will be rejected immediately.
3. Damaged or Defective Items
If you receive a product that is defective or "Dead on Arrival" (DOA):
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Please inspect your order upon reception and contact us via our online support or email within 48 hours.
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You must provide your order number along with clear photo or video evidence of the defect.
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Once verified, we will send a replacement or issue a full refund. For defective electronic products, we may require the unit to be returned for technical inspection.
4. Non-Returnable Items
The following items cannot be returned under any circumstances:
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Used or unsealed products (for hygiene reasons).
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Gift cards.
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Sale items or products marked as "Final Sale."
5. Return Process
To initiate a return, you must first contact our customer support team.
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Authorization: If your return is accepted, we will issue a Return Merchandise Authorization (RMA) and provide instructions on where to ship your package.
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Shipping Costs: Customers are responsible for return shipping costs unless the item is confirmed to be defective or was sent in error by LULURE.
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Discreet Packaging: Please ensure returns are sent in discreet packaging. LULURE is not responsible for items lost or damaged during return transit.
6. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
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Approval: A refund will be automatically processed to your original payment method within 5-10 business days.
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Rejection: If an item is returned in an unsealed, used, or non-compliant condition, it will be disposed of, and no refund will be issued.
